The best way to protect your Octopus card and keep it functioning properly is with the Octopus protective pouch, which is available in different designs. All pouches are sold at $5 each from designated MTR Customer Service Centres, KCR East Rail Ticket Offices and KCR Light Rail Customer Services Centres. 

Note:

1.Your Octopus card can only be used when it has a positive remaining value, although the remaining value may go as low as negative HK$35 during the last payment transactionbefore reloading. 

Any negative value will be recovered during your next reload transaction. 

2.If you cancel your Personalised Octopus (or have your Personalised Octopus card confiscated due to illegal usage) within 5 years from the card issuance date, Octopus Cards Limited will withhold $30 from the deposit to cover the cost of the Octopus card. 

DO:

Keep the card in a protective pouch 

Reload value onto the card before the value runs out 


If your Octopus card is rejected at the processor, wait until the passenger indication light stops flashing, then try again 

Contact staff when assistance is required 

Use the appropriate Octopus card type 

Present your Octopus card for inspection upon request 

When taking LRT, place your Octopus card onto the entry/ exit processor as required 

Not Do :



Present more than one Octopus card to the fare processor at the same time 

Flick, bend, write on, scratch or tap the Octopus card 

Put the Octopus card in your wallet near coins, studs or zippers 

Put the Octopus card in your back pocket, because the microchip inside the card may become damaged when you sit on it 

Place any electronic equipment such as digital diaries close to the Octopus reader 

Give your Personalised Octopus card to any other person to use