Octopus cards are available at: 


MTR Customer Service Centres 
Airport Express Customer Service Centres
KCR East Rail Ticket Offices 
KCR Light Rail Customer Services Centres 
New World First Ferry Octopus Service Centres 
( Central Pier 6 or 7 ) 
New World First Bus Customer Service Centre 
( located at the Admiralty Bus Terminal ) 

Validity: 

3 years from the date of the last add-value transaction 
Malfunctioning cards: 
Please visit any of the above sales locations for assistance. 
Preferred Language: 
To change to/from English or Chinese language used on the reader display panels, simply visit any of the sales outlets as listed above, to request a change to the preferred language.

Enquiry :

Every time you use your Octopus, the value of the deduction and the remaining value will be shown on the processor. You may also check your remaining value and the last transaction details including the date, the service provider and the applicable fare via the Octopus Enquiry Machines in the stations of the MTR, Airport Express, KCR East Rail and KCR Light Rail.